cantpickone
11-08-2011, 02:34 PM
I bought a Taurus 327 this summer from Bud's which is a small frame 6 shot revolver in 327 fed mag caliber.
I took it shooting one day at Target sports on Woodward and decided at that time to put a Pachmayr Compac grip on it, which I did.
I took it out a few weeks ago shooting on my friends property in Superior Twp and after loading and shooting a few cylinders when I opened the cylinder to reload, the cylinder fell out on the ground.
It looked to me like the side plate screw that holds the yoke in had vibrated out and that it just needed to be replaced.
I called Taurus customer service and a pleasant girl agreed to send me a yoke screw assembly and said that if that didn't fix it that I could send the gun in to be repaired under warranty.
Well I replaced the screw and the cylinder spun freely so I called customer service again. This time I got a man who clearly didn't like his job and didn't want to be there. I told him the story and he just said in a brusque manner "OK, just send it to us overnight!". I asked him what the procedure was for that and he got angry and said "Just go to UPS or Fedex and overnight it!".
So I put it back in the box and wrapped it in brown paper and took it to Fedex. A girl there said that it must be in Fedex packaging so I put a Fedex envelope over it. She wanted me to put it in a great big box saying that the envelope was insufficient because firearms must be in a cardboard box. I argued that it was already in a cardboard box and all it needed was a Fedex wrapper. I eventually wore her down. I sent it uninsured also and I still paid $55.80. They were trying to get me to spend about $80 to send it back.
Those of you who are thinking that I got what I deserve for buying a Taurus have it right.
I bought this because I was interested in the 327 fed mag and Taurus stopped making these and Bud's, CDNN, Cheaper than Dirt and other places had them for between $230-$290 for different versions in blue or SS.
I also bought a Ruger SP101 in this caliber which is a nice gun. I had Wolff Springs put in that one.
If Taurus wants me to pay to ship this back I will probably tell them to keep it.
I am hoping that they will offer me a different model gun that has been more successful in place of the one that I sent in.
I took it shooting one day at Target sports on Woodward and decided at that time to put a Pachmayr Compac grip on it, which I did.
I took it out a few weeks ago shooting on my friends property in Superior Twp and after loading and shooting a few cylinders when I opened the cylinder to reload, the cylinder fell out on the ground.
It looked to me like the side plate screw that holds the yoke in had vibrated out and that it just needed to be replaced.
I called Taurus customer service and a pleasant girl agreed to send me a yoke screw assembly and said that if that didn't fix it that I could send the gun in to be repaired under warranty.
Well I replaced the screw and the cylinder spun freely so I called customer service again. This time I got a man who clearly didn't like his job and didn't want to be there. I told him the story and he just said in a brusque manner "OK, just send it to us overnight!". I asked him what the procedure was for that and he got angry and said "Just go to UPS or Fedex and overnight it!".
So I put it back in the box and wrapped it in brown paper and took it to Fedex. A girl there said that it must be in Fedex packaging so I put a Fedex envelope over it. She wanted me to put it in a great big box saying that the envelope was insufficient because firearms must be in a cardboard box. I argued that it was already in a cardboard box and all it needed was a Fedex wrapper. I eventually wore her down. I sent it uninsured also and I still paid $55.80. They were trying to get me to spend about $80 to send it back.
Those of you who are thinking that I got what I deserve for buying a Taurus have it right.
I bought this because I was interested in the 327 fed mag and Taurus stopped making these and Bud's, CDNN, Cheaper than Dirt and other places had them for between $230-$290 for different versions in blue or SS.
I also bought a Ruger SP101 in this caliber which is a nice gun. I had Wolff Springs put in that one.
If Taurus wants me to pay to ship this back I will probably tell them to keep it.
I am hoping that they will offer me a different model gun that has been more successful in place of the one that I sent in.