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Thread: Hornady LNL AP

  1. #11
    I am a Forum User
    Join Date
    Oct 2009
    Location
    Rochester Hills,Mi.
    Posts
    4,134

    Hornady LNL review

    Good review!
    Appreciated your comments.
    Thanks for taking the time to write it up.

    A new loader may be in my future,,,possibly a red machine.

    Joepistol..

  2. #12
    MGO Member Forum User
    Join Date
    Jul 2010
    Location
    SoMich
    Posts
    378

    Customer Service

    Wanted to add a recent Hornady CS experience.

    I neglected to double check the priming guide rod after a few thousand rounds and it worked loose. I felt some resistance but thought it was just a tight or dented case giving me sizing trouble(I am a putz). Anyway, I ended up bending the arm real bad.

    So, I called Hornady who for one has a quite funny Customer Service Answering system...

    Once I got someone on the line (30 seconds tops) he asked for my zip code and last name. I started spelling the name and he said "I got ya, what's going on today?".

    I told him what I did, he said my address, I said yep. He said "On its way, I sent ya the rod, plus a spring and the shuttle, in case you need them".


    This whole conversation took maybe 3 minutes....Absolutely outstanding Customer Service over there. I was simply floored by it with what you normally get from companies nowadays.

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