I have another BCG issue with my PSA AR-15 this time.
Called their customer service dept phone # ..apparently things have changed. Was directed to a lengthy recorded message that ended with..
"go online & fill out request form", then the phone call cut off. I followed the instructions and submitted the required information. Later that day, I got a
"do not reply to this email" message, saying they'd received my information and it could take up to 3 business days for a response.
Waited 3 days, no message..4, 5, 6, 7, now 8 days later, still no message / response. I'm back on the phone, trying to actually speak to someone.
After a few attempts, trying different phone extension options, finally got put on hold. Surfed the web,visiting several sites, waiting to speak to someone.
Eventually a person answered, asked my order #., then name. Gave her that, as well as my warranty claim #, that was included in their email.
I was told the warranty dept was "very busy", and they were "behind" , and I would be given an email notification when they reviewed my information.
Interspersed in the comments, multiple apologizes we offered.
I questioned why this backlog was not mentioned on the website, maybe a note that extra time may be needed ( beyond the stated 3 business days) for a response.
I got additional apologies but no answer. Realizing the person was instructed to provide apologies and not answers, I suggested she pass along the concerns
I expressed, that going to an email contact system, instead of speaking with a representative, is only satisfactory IF they respond in the manner in which the email states, otherwise the email system generated frustration, disappointment, dissatisfaction for those trying to seek customer service.
I thanked her , wished her a Happy Thanksgiving, and went back to waiting..
So, if you need customer service from PSA at this time, be prepared for a wait...